Raw Material Cover is a specialist commercial insurance brokerage with expertise across manufacturing, distribution, and wholesale sectors. Known for its consultative approach and deep market understanding, the firm sought to modernise its systems to better support growth and deliver a seamless experience for both clients and staff.
After years of managing processes through legacy systems and manual workarounds, Broking Director Ritchie Jones recognised the need for a modern platform that could centralise operations, improve visibility, and provide instant access to meaningful management information (M.I.).
Following a thorough evaluation, Raw Material Cover selected BrokerCentral for its intuitive design, flexibility, and exceptional support. Within hours of go-live, the team was fully operational, experiencing immediate gains in efficiency and data accessibility.
Ritchie describes BrokerCentral as:
“A breath of fresh air for brokers, intuitive, efficient, and backed by an exceptional team.”
The Challenge
Like many growing brokerages, Raw Material Cover had outgrown its previous setup.
Internal processes were time-consuming, management information was fragmented, and the prospect of migrating to a new system came with understandable concerns.
Key challenges included:
Fear of disruption during migration and data transfer
Uncertainty around how quickly the team would adapt
Limited access to real-time management information
Manual updates for key business data such as insurer and introducer details
Time-consuming workflows affecting overall productivity
“My initial concerns were the usual fears of the unknown. Would migration be smooth? Would the team adapt? Would M.I. be easily accessible? It was a relief to discover there was no need to worry.”
Why BrokerCentral?
Raw Material Cover chose BrokerCentral after seeing its modern interface, clear workflows, and genuine broker-focused design. The deciding factor, however, was the team behind the platform, a responsive, hands-on group that made the transition feel effortless.
Reasons for choosing BrokerCentral:
Intuitive and modern user experience
Instant access to live management information
Flexibility to configure and customise key settings in-house
Transparent communication and proactive support
Fast, knowledgeable responses via live chat
“Nick and the team handled every question with confidence and efficiency. Within hours of the changeover, we were seamlessly up and running on BrokerCentral.”
Implementation & Onboarding
Despite the natural apprehension that comes with switching systems, the onboarding experience proved exceptionally smooth.
Implementation highlights:
Timeline: Fully operational within hours of migration
Training: Clear, structured sessions with responsive follow-up support
Support: Direct access to engineers and product experts throughout
Team adoption: Fast and enthusiastic, a refreshing change
“Every query was answered in a friendly, expert, and timely manner. The live chat support is second to none.”
The Impact
Efficiency Gains
Internal processes that once took significant time are now completed within minutes.
Estimated time savings: dozens of hours per month across servicing and producing brokers.
Improved Management Information
Access to M.I. is now instant, enabling better visibility of performance and faster decision-making.
“Access to management information has never been easier, it’s instant and in real time.”
Streamlined Workflows
Full visibility of the sales journey, from lead to proposal to client, empowers brokers to manage pipelines more effectively.
System Flexibility
The ability to customise key settings (wordings, introducers, insurers) allows Raw Material Cover to align the system perfectly with its business processes.
“We can now control and customise many elements ourselves, it’s tailored exactly to how we work.”
Favourite Features
Live Management Information Dashboard: Instant insights for management and compliance
Flexible Configuration: Easily update insurers, introducers, and wording templates
Integrated Communication Tools: All correspondence and documents stored in one place
Exceptional Support: Direct chat with product experts, often resolving issues in minutes
Looking Ahead
Raw Material Cover sees BrokerCentral as more than just a software provider, it’s a partner for growth. The team continues to collaborate closely with BrokerCentral, providing feedback that helps shape future product enhancements.
“I’m excited to see how the platform continues to evolve, and I’ll remain a very vocal advocate for BrokerCentral and the brilliant team behind it.”
Would You Recommend BrokerCentral?
Without hesitation.
“Absolutely yes. While the system itself is impressive, intuitive, reliable, and exceeding expectations daily, the real stars of the show are the team behind it. Throughout our integration phase, every query was answered in a friendly, expert, and timely manner. The live chat support is second to none, with direct access to a knowledgeable team member and queries resolved in minutes, which is genuinely unrivalled.”
In Summary
“A breath of fresh air for brokers.”
BrokerCentral has replaced outdated systems and manual workarounds with a modern, flexible platform that empowers Raw Material Cover to work faster, smarter, and with complete confidence in their data.